Midwest Living Review
Located on a busy thoroughfare in prime-time strip-mall territory, 96th Street Steakburgers positions itself as a step up from fast food with "always fresh" burgers, fries and hand-dipped milkshakes. Unfortunately, it doesn't deliver on its promise. Inside, the casual decor features light wood, brushed steel and a series of four-top tables and booths around the perimeter of the large open dining space. The drive-through window seemed much busier than the dining room. The short menu is fairly straightforward -- single and double burgers, fries and several other options including a spicy chicken sandwich, hot dogs, and grilled cheese. Prices are fairly reasonable, basically in line with what you'd pay for fast food. Customers can dude up their sandwiches with a variety of "style" choices such as monster (grilled onions and a mustard-grilled bun), lettuce wrap (lettuce leaves replacing the bun), and Philly (peppers, onions and cheese). Our cheeseburger was decently cooked and juicy enough, but bland even with a slew of toppings and served lukewarm. Similarly, the fries were average and would have been much better if served piping hot. The chocolate shake was a highlight extra-thick, creamy and delicious with a dollop of whipped cream on top. This could be a good restaurant in the same vein as the highly successful In N Out Burger franchise if the management was better and employees paid closer attention to small details. Sadly, as it stands, the food is mediocre, and the service is surly at best.