420 E. Superior Ave.
Cleveland Ohio 44113United States
The historic Arcade gives this downtown hotel a unique feel, but we'd probably skip another stay at the service-challenged property.
For some people, the downtown Hyatt seems like the ideal place to stay. It's centrally located, just across the street from the East 4th Avenue nightlife, less than two blocks from Tower City and about a 15-minute walk to the Rock and Roll Hall of Fame and Museum. The rooms are spacious, clean and updated (though the arms on our easy chair were worn, the counters in the bath were granite). The bed was better-than-average, a king size with six pillows, and the linens were soft and comfortable. And The Arcade that runs through the middle of this historic building dates to 1890 and stands beneath a soaring arched glass ceiling that gives the whole public space a cool, classy vibe. Maybe that's why some Clevelanders choose to have their wedding receptions in this arcade space, but that poses a problem for guests in search of a good night's sleep. When the wedding guests roll in, access to the public shuts down, and hotel guests must navigate the various rope lines and hallway closures. And when the wedding singer launches into his jubilant version of Journey's "Don't Stop Believin'" at 11:30 p.m., guests five floors up can hear it well enough to sing along, and they know good and well that a complaint call to the front desk will go nowhere. The wedding is giving Hyatt significantly more money than the $109 or so guests typically pay for the night. Add this to the $22 daily parking fee, plus the tips to the valets every time you need your car (no overnight self-park is available nearby), and the front-desk staffers who forget to smile, make eye contact or seem at all happy that you're there, and we found ourselves pining for cheaper suburban options. We'd sacrifice location and the historic property in favor of better service, easier access to our car, free Wi-Fi (it's $9.95/day here) and no wedding singer.